Refund policy

Returns Policy - Plots & Pickles

Vintage & Antique Furniture

Our Commitment to You

We are committed to providing quality vintage and antique furniture while ensuring compliance with New Zealand consumer law, specifically the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986.

Understanding Vintage & Antique Furniture

Important Notice: All items sold are vintage, antique, or pre-owned furniture pieces. These items are not new and will show signs of age, wear, and character consistent with their vintage nature. This natural patina and wear are part of their charm and authenticity.

By purchasing vintage or antique furniture from us, you acknowledge and accept that:

  • Items will show age-appropriate wear, marks, and patina
  • Minor imperfections are normal and expected for vintage pieces
  • Each piece is unique and cannot be replaced with an identical item
  • The condition reflects the item's age and history

Pre-Purchase Inspection Strongly Recommended

We strongly recommend viewing all items in person before purchase. This allows you to:

  • Assess the condition and character of the piece
  • Understand any age-related wear or imperfections
  • Ensure the item meets your expectations
  • Ask questions about the piece's history and condition

If you have any doubt about the suitability of an item, viewing before purchase is essential.

Your Rights Under New Zealand Law

Under the Consumer Guarantees Act, all items sold by our business must be:

  • Of acceptable quality (taking into account age, price, and description)
  • Fit for their intended purpose
  • As described in our listings or sales materials
  • Free from defects not disclosed at time of sale

Important: The standard of "acceptable quality" for vintage and antique items differs from new goods and considers factors such as age, price paid, and the item's vintage nature.

When Returns Are Accepted

Faulty Items or Misrepresentation

You may return an item if:

  • The item has a significant structural defect not disclosed at time of sale
  • The item is materially different from our description
  • The item is unsafe for normal use
  • The item fails to match our written description or photographs

What We Will Do

For qualifying returns, we will offer:

  • Minor Issues: Repair (where possible) or partial refund reflecting the fault
  • Major Issues: Full refund or replacement (if identical item available)

When Returns Are NOT Accepted

We cannot accept returns for:

  • Change of mind or buyer's remorse
  • Items that don't fit in your space (measurements are provided)
  • Normal vintage wear and aging that was visible or described
  • Damage caused after delivery
  • Items altered or modified after purchase
  • Faults or imperfections pointed out before purchase

Return Process

Small Items (Courier Delivery)

Returns must be made within 30 days of delivery and:

  • Item must be returned in the same condition as sent
  • Item must be professionally packed to prevent damage
  • Return shipping costs are at customer's expense
  • Customer arranges and pays for return courier
  • We recommend insurance for valuable items

Large Items (Furniture Delivery)

  • Contact us immediately if there are issues
  • Inspection may be arranged at your location
  • Return collection will be arranged and quoted separately
  • Condition upon return must match delivery condition

Return Procedure

  1. Contact us first: Call or email within 30 days describing the issue
  2. Provide evidence: Photos of any defects or problems
  3. Obtain approval: All returns must be pre-approved
  4. Return safely: Pack items securely to prevent damage
  5. Await inspection: Refunds processed after inspection

Refund Policy

  • Approved refunds: Processed within 10 business days of inspection
  • Payment method: Refunds issued to original payment method
  • Inspection required: Items inspected upon return before refund
  • Condition matters: Items must be returned in delivery condition

Delivery & Damage

  • Inspect immediately: Check items upon delivery
  • Report damage: Contact us within 24 hours of delivery
  • Courier damage: We handle insurance claims for shipping damage
  • Local delivery: Issues reported before delivery team leaves

Contact Information

For all returns and enquiries:

  • Phone: 021 404343
  • Email: grant@plotsandpickles.com
  • Address: 69 Gulf Harbour Drive, Gulf Harbour
  • Hours: Wed - Fri - 10am-4pm. Sat 9am -1pm

Important Legal Information

This returns policy works alongside your rights under New Zealand consumer law and does not limit your statutory rights under the Consumer Guarantees Act 1993. Where our policy provides greater protection than the law requires, our policy applies. Where the law provides greater protection, the law prevails.

If we cannot resolve a dispute, you may take the matter to the Disputes Tribunal or seek other legal remedies available under New Zealand law.

This policy complies with New Zealand consumer protection laws including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Last Updated: 1 Aug 2025.